Frequently Asked Questions
Where do tours start?
Tours in Fort Collins start in Old Town Square near the fountain (unless noted otherwise on tour description page). We are located between Cira Ltd and Thamel Import Gifts. When booking a private tour we can meet you at a location in Old Town that you are familiar with and can find easily.
Does Fort Collins Tours offer refunds on purchased tickets/tours?
Due to the cost of scheduling personnel and resources to support each tour as well as the loss of potential ticket sales once tour slots have been closed, Fort Collins Tours does not offer refunds on purchased tickets. Before purchasing tickets, please ensure that you and/or anyone you are purchasing tickets for will be able to attend the tour. If you have exceptional circumstances and you contact us at least one week in advance of the scheduled tour, we may be able to reschedule you for another tour (depending on tour availability).
Am I expected to tip my tour guide?
If your guides are amazing, tips are greatly appreciated. However, it is not required.
Will you still have a tour if it is raining or snowing?
Tours run rain or shine, except in the rare case of extreme weather. We will contact the person that purchased tickets with the phone number provided if we ever have to cancel a tour due to extreme weather conditions. You can also call (970) 214-6667 prior to a tour to inquire about tour status.
Can I bring a camera?
Yes, still cameras are allowed on the yours. However, in general we ask that you not bring a video camera. We may ask that you to not take pictures or use flash photography at certain locations. If you capture any interesting pictures, please share them with us by posting on our facebook page!
Are children allowed on tours?
For many tours, Yes. However, many stories told on the ghost tours are inappropriate for young children and we ask that you not bring children under the age of 12. For concerned parents of older children, please feel free to call us and we would be happy to provide more details. You may also schedule a private tour for younger groups and the tour guide will tailor story details to the appropriate audience level.
How do I purchase gift cards for your tours?
Please click here to purchase gift cards. Fort Collins Tours offers gift cards that can be purchased online for any dollar amount and emailed to the recipient(s) of your choice. Gift cards can be redeemed for any tour on the schedule throughout the season (tour dates are added throughout the year). As a guide for purchasing gift cards, our tours can be purchased for $20 per ticket. For example, if you intend to buy a gift card redeemable for four tour tickets, we recommend that you purchase an $80 gift card.
I have a discount code or gift card. How do I redeem it?
If you have a discount code, please enter it for each ticket that it applies to during checkout. If you have a gift card, click the “Apply a gift card” option during checkout. For gift certificates acquired before December 2017, you will need to call (970) 214-6667 to redeem your gift certificate over the phone.
Is the tour the same every time?
No, absolutely not! Every tour is unique. For the ghost and history tours, we have dozens of tour stop locations and multiple stories to tell for every tour stop, but we simply can not fit all of Fort Collins rich history and stories into a single tour. We try to incorporate some of our more favorite or frequently requested stops in every tour, however sometimes stops can not be scheduled for a particular tour. On other occasion we may have a rare opportunity to visit a lesser visited location. We are also always researching Fort Collins history, continually improving the tour from attendee feedback, and adapting through various changes. The final element is the great folks that attend our tours, who often have special requests or questions that help shape the journey. All these things guarantee that each tour is unique. For that reason we have had many people attend the same tours numerous times, often bringing along new friends and family to share the experience.
What is the phone number for Fort Collins Tours?
How will I receive my tickets after I purchase online?
Our ticketing system is through Fareharbor. Once you book your tour, you will receive an email confirmation of your tickets. Questions about your tickets? Call 970-214-6667.